Our staff ask you to arrive on time for your appointments. We do not generally require patients to come in early. All policies are within the Merchant Act of Alberta. This is a private practice. Our address will be provided to you upon confirmation of appointment.
COVID Safety plan: The Marie Milne Skin clinic aka Blend Wellness operates as per AHS safety guidelines. Our clinic is running on limited hours from September 1 – December 31, 2020. Due to health and safety concerns regarding COVID-19 and other communicable viruses please note our clinic has taken the following precautions for your safety:
- New location with regular cleaners and viral testing performed monthly alongside AHS building inspection and approval
- Therapists will use PPE and masks or aprons over smocks
- Touchless hand sanitizer station in room
- Showers on site
- Sick persons will be refused prior to services performed
- Temperature is scanned
Our clinic is confident these safety measures will protect both patients and therapists to safely perform our services, if you have any further concerns please contact us directly.
Booking Policy: Blend Wellness Groupon offers are subject to a $20 administration fee IF there are any missed first appointments or expired vouchers used. See Groupon page for more information. All other services can be booked at no charge. Bridal parties, classes, corporate parties, doula services, seminars, and all mobile services require a 50% retainer paid up front to secure the booking.
Cancellation policy: Any COVID related cancellations will have zero charges or fees. All other bookings that are cancelled without 72 hours prior notice (even when made the same day or within 24 hours); shall be subject to a no show fee of 50% of the total value of your missed service(s). We ask that you get into contact with us as we understand life happens and at the therapists discretion fees may be waived. All short notice cancellation fees are payable and due as soon as our policies are violated. After 3 + missed appointments, you will be required to add a credit card pre-auth agreement on file with us and be charged accordingly. If no contact is made with us to cancel your appointment (a “no show”); then all booked services are immediately due and payable via invoice. All services booked are to be rendered and paid on or before your booking date(s). If you provided a credit card no.; it shall be directly billed on the day of your booked appointment. Blend Wellness is able to cancel an appointment with little to no notice to the customer as necessary. There is no cost for appointments cancelled by us. If any monies are paid it will be refunded to you if our clinic cancels your appointment at anytime. Groupon customers will receive a gift certificate redeemable within 12 months from the appointment cancellation date. Any patients that wish to reschedule with us when we cancel on them; are provided with a complimentary time extension or service upgrade at no extra cost.
Communication Policy: During treatments in clinic and/or mobile services we are unable to answer the phones. We therefore ask for your patience and understanding in receiving a call back from our clinic. Call backs can take anywhere from 2-10 business days depending on our schedule. We ask any patients with urgent communication requirements to send us an email at: Blendwellness@gmail.com for the fastest reply from us. Our staff does not tolerate abuse, rudeness, or any behavior from persons we feel are not in alignment with our companies values. Anyone leaving us rude or abusive messages will be immediately refused services and blocked from accessing our lines and even website. As such we reserve the right to refuse services to anyone for any reason. If you are a Groupon customer and we refuse you services, we will arrange for a full refund for you from Groupon. We promise to try our very best to attend to your phone calls and to accommodate all patients booking into our clinic in an acceptable timeframe. Since life happens and people can become ill; we promise to make up for anything we fall short on when you come into our clinic!
Want to try booking an appointment for today? If you wish for a same day booking, we require all patients to join our waiting list. We do not accept same day appointments any other way. Join the waiting list from our home page booking section and/or by calling us directly at: (780) 432-5900. This is the only way we accept same day booking requests. We cannot guarantee same day appointments. Requests can be sent to us for appointments but unless you receive a confirmation from us, same day appointments are not guaranteed. We recommend booking a week in advance to ensure availability.
CAM Therapy Policy: All our staff are certified in the professions in which they practice. Since we require solely a certification of our professional staff such as: Doulas, Homeopathic Doctors, Massage therapists (MTS) which can be working from various other cities, provinces, and/or out of country, treatments in our clinic are therefore eligible to be reimbursed through your medical / extended benefits health care plans based upon your insurers coverage policies. Receipts are not issued for any student massage therapy or spa services. We do not issue receipts for Alberta Blue cross patients at this time. Medavie Blue cross claims are still welcomed. Alternative therapies are provided with patients informed consent and all therapeutic services performed here are based on verifiable certified therapist credentials and/or association standings. We are not responsible for fees not covered or rejected under your insurers plan policies.
Clinic Policy: Blend Wellness is located in Evolve strength fitness centres. We are a private practice not open to the public. Our clinic also provides a Mobile Spa & Wellness service at your location within the Edmonton & surrounding areas. We bring the spa to you or you could come on down to our clinic! No walks ins. We do require consent forms from all our patients which can be filled out upon your arrival. All robes, slippers, towels, products are provided by Blend wellness. Our staff are unable to use patients own products, etc. for safety reasons. All treatments are 50 minutes of table time. We a lot time for check in, assessment, and home care of up to 10 minutes providing a 60 minute session. Any additional services or time must be prebooked with us in advance. All mobile services have a mandatory 18% Gratuity and 5% tax added.
Other Policies : We do not tolerate abuse, harassment, inappropriate, nor ill behavior and/or trolling at anytime. Our clinic does not respond to any complaints that are social media related. We do not endorse nor condone the behavior of our therapists and what they choose to post on social media or in emails. We reserve the right to refuse service for any reason. All persons engaging in such behaviours, shall be immediately requested to leave the premises. If a staff is on a mobile site, they shall immediately terminate the job. If this happens on a telephone call to our clinic we will not reply to callback requests and we will terminate all calls to this effect. All fees due upon booking will still be due if a service is terminated at our spa, massage clinic, and/or during a mobile service. All calls to our telephone lines are recorded and CCTV is used on site in accordance with our private property rights. Refusal to any pay fees in full shall result in appropriate collection and/or legal action. Anyone found trespassing or defaming our company will be charged and/or have legal action taken against them accordingly.
Payment Policy: All fees are due (full balance) on or before the requested appointment date. All classes and Holistic Treatments require a 50% deposit up front. The outstanding 50% is payable on the date of your appointment, class, and/or meetup. Direct billing is available for select insurance companies, massage receipts for extended insurance benefit plans are provided only upon request. We also accept cash, credit, debit, debit at the door, and gift certificates (including Spaweekly, Groupon, Stripe, Square, & clinic gift certificates). All payments are due up front or upon completion of service(s). GST/tax is collected on all transactions at our discretion.